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I can't log in !


Markus Hardegger
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Go to solution Solved by Markus Hardegger,

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Just bought the game, but I can't play it because it won't accept my login info. I've set up an account here and I've received and followed the instructions in  the confirmation e-mail, but when I try to login to the game it tells me either my e-mail address or password is wrong. I'm certain I'm using the right e-mail address and password, so what gives?

 
Edited by Markus Hardegger
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I'm not seeing a purchase on your account nor is your email associated with your forum account pulling up any game account.

If purchased from humble you will need to go to your purchases section on itch.io and press the claim key, similar as shown in this screenshot: https://itch.io/post/2085144

When you log-in to your Humble account and navigate to your Library (https://www.humblebundle.com/home/library), you will see four sections: Library, Purchases, Keys, and Coupons. Find the claim key link there.

If you've already registered and have forgotten your game login you can reset it in your account settings or with this link.
https://account.vintagestory.at/requestresetpwd

If neither of these options are helping you resolve your issue, we have found those with bitdefender are having issues with our website. If that is the case, please either add an exception or disable bitdefender.
 

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