UpHillCannon

I've had a ticket open for roughly 24 hours now and I don\t want to seem impatient but I'm just curious about how long would a ticket take to get answered. I've seen online that depending on the problem and how busy the staff team is, it can take a few hours or days. The reason why I'm asking is because while looking through the forums, I found someone who had a similar problem to me and was able to get it resolved in a few hours. For anyone curious, I used the wrong email when buying the game and I don't know how to get a game key because of this.

I bought a Vintage Story account after I created my own account for this website but accidently used the wrong email and when I purchased the game I don't know how to access it. I changed my email in account settings to the correct one but I still don't know where I would get the game without having to purchase it again.