I figured out how to fix it! I didn't check if she cleared all remaining files after install the first time she reinstalled the game, I had her delete the files VS leaves behind so you don't lose info and fresh installed it and that fixed the issue. I still have 0 idea what was causing it but I guess it was some kind of data in her client or something? I think the only info that would be relevant to the server would be map info.
For posterity: I asked the server host and he said he said he didn't think anything was updated during that time. It would also crash while it was loading her in, so she wasn't doing anything in game.
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