I have checked all folders (including spam, even though the first 2 emails were ok).
The phone app says payment was made to WWW.VINTAGESTORY.AT 22/04/2022 for £28 and confirmed by me through PIN Sentry at 22/04/2022 15:28
No confirmation email, or game key.
I though this was a "support ticket" as I used the "Get Support" button to type this in the first place. Is there something I should be doing instead?