Rusoski Posted December 20, 2022 Report Share Posted December 20, 2022 I just got a confirmation via Paypal about the successful purchace, that's it, no activation key, nothing... Link to comment Share on other sites More sharing options...
Streetwind Posted December 21, 2022 Report Share Posted December 21, 2022 Which store did you buy from? External stores (Humble, itch.io) have occasionally run out of keys in the past, and needed to be resupplied by the dev team. But that shouldn't happen with the game's own store. Did you check your email spam folder? Sometimes autmated mails from unknown addresses get falsely flagged. If neither of these things explains you not receiving your key email, and 24 hours have passed, mouse over the "client area" button at the top of the forum. There'll be two new links appearing in the white area below it, one of them called "Support". There, open a support ticket explaining where and when you have bought the game and with which email address. A support team member will try to help you. However, allow a few days for this to happen, especially around christmas, as the VS team is a small group comprised largely of volunteers. 1 Link to comment Share on other sites More sharing options...
Salty Platypus Posted December 22, 2022 Report Share Posted December 22, 2022 I just had the same issue. Bought from this site. Key is not in my emails. Sent a support ticket. Link to comment Share on other sites More sharing options...
Forgotten Gamer Posted December 22, 2022 Report Share Posted December 22, 2022 Same here, gonna send my support ticket now. Link to comment Share on other sites More sharing options...
SeclusiveChain1 Posted December 22, 2022 Report Share Posted December 22, 2022 Same here, sent a ticket Link to comment Share on other sites More sharing options...
NateDoesLife Posted December 22, 2022 Report Share Posted December 22, 2022 Yup same,and been waiting for around 2 hours now to hear anything back. I ended up asking in their discord and was told there that it could be awhile and they are actively seeking someone to fill a position for just this particular issue.....really really disappointing start for this game....atleast for me. Link to comment Share on other sites More sharing options...
Forgotten Gamer Posted December 22, 2022 Report Share Posted December 22, 2022 Idk, it seems reasonable to me. It IS the Holiday season after all. I just thought it was cause of the traffic/influx of new people from the game being streamed. Link to comment Share on other sites More sharing options...
Streetwind Posted December 22, 2022 Report Share Posted December 22, 2022 From the Discord, posted this morning: Quote Dear Players, game keys purchased on our site are not getting sent for the last 12 hours due to a 3rd party API suddenly blocking requests. We hope have the issue resolved soon! Link to comment Share on other sites More sharing options...
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