Jump to content

Bought the game a couple hours ago, didn't receive it...


Rusoski
 Share

Recommended Posts

Which store did you buy from? External stores (Humble, itch.io) have occasionally run out of keys in the past, and needed to be resupplied by the dev team. But that shouldn't happen with the game's own store.

Did you check your email spam folder? Sometimes autmated mails from unknown addresses get falsely flagged.

If neither of these things explains you not receiving your key email, and 24 hours have passed, mouse over the "client area" button at the top of the forum. There'll be two new links appearing in the white area below it, one of them called "Support". There, open a support ticket explaining where and when you have bought the game and with which email address. A support team member will try to help you. However, allow a few days for this to happen, especially around christmas, as the VS team is a small group comprised largely of volunteers.

  • Like 1
Link to comment
Share on other sites

Yup same,and been waiting for around 2 hours now to hear anything back. I ended up asking in their discord and was told there that it could be awhile and they are actively seeking someone to fill a position for just this particular issue.....really really disappointing start for this game....atleast for me. 

Link to comment
Share on other sites

 Share

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.