leebee_ Posted December 10, 2023 Report Posted December 10, 2023 I confirmed my email and I read through some forums on how people didn't get an email upon purchase/confrimation. I think I'm having that issue. I got no game key and no game account and kinda stuck on how to fix that or where to look. I could use some help-Â
Streetwind Posted December 10, 2023 Report Posted December 10, 2023 Some payment options may take up to a week to clear, as indicated on the shop's page. Additionally, if you purchased from an external reseller (Humble Store, itch.io), they sometimes run out of codes and the VS team needs to resupply them. But if you used Paypal and bought here on the website, it should be very quick. In that case, check your spam folder. Failing that, you can open a support ticket (mouse over "client area" in the top navigation bar) mentioning the email address you used and the time of purchase. Support tickets may take a day or two to get processed.
lllskittlezlll Posted 18 hours ago Report Posted 18 hours ago my friend bought the game, and I can sign into her account and go to client area, and it brings me right to the download page. On her PC it makes her sign into the download page but tells her the pw and e mail are wrong, over and over again. help
MKMoose Posted 17 hours ago Report Posted 17 hours ago 34 minutes ago, lllskittlezlll said: my friend bought the game, and I can sign into her account and go to client area, and it brings me right to the download page. On her PC it makes her sign into the download page but tells her the pw and e mail are wrong, over and over again. help Aside from making sure that your friend actually enters the correct password (potentially has the Caps Lock off, has the correct keyboard layout selected, anything of the sorts which could make the password incorrect), you should contact support through https://www.vintagestory.at/support/ or by emailing office@anegostudios.com.
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