leebee_ Posted December 10, 2023 Report Posted December 10, 2023 I confirmed my email and I read through some forums on how people didn't get an email upon purchase/confrimation. I think I'm having that issue. I got no game key and no game account and kinda stuck on how to fix that or where to look. I could use some help-Â
Streetwind Posted December 10, 2023 Report Posted December 10, 2023 Some payment options may take up to a week to clear, as indicated on the shop's page. Additionally, if you purchased from an external reseller (Humble Store, itch.io), they sometimes run out of codes and the VS team needs to resupply them. But if you used Paypal and bought here on the website, it should be very quick. In that case, check your spam folder. Failing that, you can open a support ticket (mouse over "client area" in the top navigation bar) mentioning the email address you used and the time of purchase. Support tickets may take a day or two to get processed.
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