AbyzouSitri Posted August 1, 2024 Report Posted August 1, 2024 Help ,idk what do i I've already contacted help but no response yet
Streetwind Posted August 1, 2024 Report Posted August 1, 2024 Which payment method did you use? As described on the shop page, some methods may take longer than others for the payment to clear. In some cases, more than a week. Paypal is generally the fastest, and keys tend to arrive within half an hour at most. If you used Paypal, check your spam folders. And do give the support team a little time, they're not exactly full-time paid people. 1
Hal13 Posted August 1, 2024 Report Posted August 1, 2024 (edited) did your credit card provider and the payment service fully process the payment already? was it an international transaction? at what time (timezone) did you contact support? Until the money arrives, I doubt a key will be send out. In addition customer support is a single person, Vallen, who is likely to have finished work for the day hours ago. Quote Posting for normal members currently disabled due to heavy spam floods by bots. You will need to buy the game to post for the time being. Sorry. If you have a game account but no access to the forum[...] At least it seems the forum knows you to not be a member but Vintarian, thus you have to have bought a copy. I'll repeat what Streetwind asked: Did you check your spam folders? Edited August 1, 2024 by Hal13 1
AbyzouSitri Posted August 1, 2024 Author Report Posted August 1, 2024 The payment has already been made from my account, so I just have to wait ;u;
Hal13 Posted August 1, 2024 Report Posted August 1, 2024 Did you try click on "Client Area" at the top of the website? There you should be able to download the installer, after which you should be able to log in with your Game Account data (not the forum account login).
AbyzouSitri Posted August 1, 2024 Author Report Posted August 1, 2024 3 minutes ago, Hal13 said: Did you try click on "Client Area" at the top of the website? There you should be able to download the installer, after which you should be able to log in with your Game Account data (not the forum account login). I need THE Key to created a game account :)..
Hal13 Posted August 1, 2024 Report Posted August 1, 2024 Sorry. Haven't done that in over 4 years, wasn't even sure for what purpose there have been keys anymore. I assume you did buy it here on the website? If you did through HumbleBundle or Itch.io therein could lie another unlikely but possible delaying factor. Yeah, I'd guess until likely tomorrow official help arrives, there's only your spam folders that could have swallowed the key for you to get into the game faster. Sorry. 1
Streetwind Posted August 2, 2024 Report Posted August 2, 2024 From Tyron, on Discord: Quote Sorry for the troubles, 60+ game keys got stuck, they've been sent out now Â
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