CreazyM Posted January 5 Report Posted January 5 Hello, I purchased Vintage Story but I still haven’t received my game key by email. I have checked my inbox, spam/junk, and all other folders, but there is no email with the key. I also contacted support, but I haven’t received a reply yet. Could someone please help me with this? Thank you.
LadyWYT Posted January 5 Report Posted January 5 Welcome to the forums! 19 minutes ago, CreazyM said: I purchased Vintage Story but I still haven’t received my game key by email. I have checked my inbox, spam/junk, and all other folders, but there is no email with the key. I also contacted support, but I haven’t received a reply yet. Could someone please help me with this? The support team is really your only option here, as forum users are regular players and don't have access to the information needed to fix this kind of problem. When did you submit your support ticket? In my experience, they're rather efficient but it can take a day or two before you get a response. Do keep in mind that the last two weeks are a prime holiday season, so it's also possible that they have more tickets than usual to handle. 1
tinyoverflow Posted January 5 Report Posted January 5 (edited) Whoops, @LadyWYT was a bit faster than me --- Welcome to the forums! I understand that this situation sucks, but the support ist normally pretty fast and you should get a response within one or two working days. Depending on the payment method, it may take some time until you get your game key. Credit card and PayPal should be instant, though. When did you purchase the game and what payment method have you used to do so? Unfortunately the only thing you can do is to wait for the support. This forum is mainly used by other players like you and we cannot look into this for you. I hope you get your key soon! Edited January 5 by tinyoverflow
CreazyM Posted January 5 Author Report Posted January 5 Hi, thanks for your reply. I bought the game about 3–4 hours ago and I paid by credit card. I thought the key would be sent instantly, but I still haven’t received anything. I also checked my spam folder and contacted support, so I’ll wait for their reply. Thanks again!
LadyWYT Posted January 5 Report Posted January 5 1 hour ago, tinyoverflow said: Depending on the payment method, it may take some time until you get your game key. I'm just taking a wild stab in the dark here, but it may also have something to do with region as well. I don't know if country of residence makes a difference when it comes to how fast a transaction is processed.
CreazyM Posted January 6 Author Report Posted January 6 Yeah, that could totally be it. Maybe the region or country affects how fast the transaction gets processed. I’m still waiting for mine too.
Karac Posted Sunday at 01:54 PM Report Posted Sunday at 01:54 PM Sorry to necro-post but for any future peeps, my email was sent not to inbox or spam/junk but to promotions and as such took awhile to find. 4
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