Markus Hardegger Posted September 5, 2021 Report Share Posted September 5, 2021 (edited) Just bought the game, but I can't play it because it won't accept my login info. I've set up an account here and I've received and followed the instructions in the confirmation e-mail, but when I try to login to the game it tells me either my e-mail address or password is wrong. I'm certain I'm using the right e-mail address and password, so what gives? Edited September 7, 2021 by Markus Hardegger Link to comment Share on other sites More sharing options...
Solution Markus Hardegger Posted September 5, 2021 Author Solution Report Share Posted September 5, 2021 (edited) Can someone help me Edited September 7, 2021 by Markus Hardegger Link to comment Share on other sites More sharing options...
Stroam Posted September 8, 2021 Report Share Posted September 8, 2021 I'm not seeing a purchase on your account nor is your email associated with your forum account pulling up any game account. If purchased from humble you will need to go to your purchases section on itch.io and press the claim key, similar as shown in this screenshot: https://itch.io/post/2085144 When you log-in to your Humble account and navigate to your Library (https://www.humblebundle.com/home/library), you will see four sections: Library, Purchases, Keys, and Coupons. Find the claim key link there. If you've already registered and have forgotten your game login you can reset it in your account settings or with this link.https://account.vintagestory.at/requestresetpwd If neither of these options are helping you resolve your issue, we have found those with bitdefender are having issues with our website. If that is the case, please either add an exception or disable bitdefender. 2 Link to comment Share on other sites More sharing options...
Markus Hardegger Posted September 10, 2021 Author Report Share Posted September 10, 2021 Danke fürs helfen Link to comment Share on other sites More sharing options...
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