Problems with authorization to enter the game

[DynoCrazy]

When I try to log in to my account after I have just downloaded the game, I write that my email and password are incorrect. Although all the same data is suitable for the site. What's the deal?

[DawnShy]

I'm having the same problem. Has it been resolved?

[DynoCrazy]

17 minutes ago, DawnShy said:

У меня такая же проблема. Это было решено?

I have no

 

[Streetwind]

Are you using the correct login details? You cannot log into the game with your forum account. The game account is different from the forum.

Also, you must use an account that actually has a game key associated with it. When you buy the game, you get an email with a game key. You then need to log into the website with your game account and input the game key there, so the account is marked as a valid license holder. The email contains a link you can use.

If you did not get an email after buying the game, check your spam folder, it might have gotten caught there.

If you are unable to recover your key, use the bown "Get Support" button in the top right of the forum to request help. Provide info such as when you bought the game, which email address you provided, which payment method you used, and other details that might help the team identify and verify your purchase.

[DawnShy]

14 hours ago, Streetwind said:

Are you using the correct login details? You cannot log into the game with your forum account. The game account is different from the forum.

Also, you must use an account that actually has a game key associated with it. When you buy the game, you get an email with a game key. You then need to log into the website with your game account and input the game key there, so the account is marked as a valid license holder. The email contains a link you can use.

If you did not get an email after buying the game, check your spam folder, it might have gotten caught there.

If you are unable to recover your key, use the bown "Get Support" button in the top right of the forum to request help. Provide info such as when you bought the game, which email address you provided, which payment method you used, and other details that might help the team identify and verify your purchase.

I did all this, yes.

[Michaloid]

Is this problem solved?

[Hydrite]

No, I'm currently experiencing the same problem- I bought the game through itch.io, if that makes a difference

EDIT: I needed to register the game separately, problem solved on my end.

Edited June 10, 2022 by Hydrite