Milk Man Posted December 23, 2023 Report Posted December 23, 2023 Decided to buy the game yesterday but cant download it as i cant log into the client area, gives me wrong password or email error. I got the purchase confirmations on the same email but when i try reset password no email arrives. Help plz
idiomcritter Posted December 24, 2023 Report Posted December 24, 2023 Maybe create a ticket under the Buy menu, orders ?
Streetwind Posted December 24, 2023 Report Posted December 24, 2023 On 12/23/2023 at 3:40 PM, Milk Man said: Decided to buy the game yesterday but cant download it as i cant log into the client area, gives me wrong password or email error. I got the purchase confirmations on the same email but when i try reset password no email arrives. Help plz Did you actually create your game account? Note, this is different from the forum account. The forum account is only for the forums. The game client, as well as the download area, needs a game account which is linked to the key you purchased. When the email with your key arrives, it is supposed to contain instructions for setting up a new game account. If you have not done this, and instead are trying to log into the client area with your forum credentials, that would explain why it isn't working (and also why reset password fails, because there is no account to reset). In that case, click here. If you already created a game account, but you can't log in with the information you think should be right, then yes, try creating a support ticket.
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