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Welcome to the forums! The first thing to check is to make sure that caps lock and num lock are both off, and that you've typed everything correctly, as typos are a common culprit. Likewise, make sure that you are using the correct password, as the passwords to your forum account and your game account are separate. If you've tried both of those and are having no success, then you'll want to submit a ticket to the support team for help figuring out what's going on(in my experience, support has things fixed within a couple of days). Good luck!

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