PurpleKatie Posted July 1 Report Posted July 1 After 3 days I am finally able to validate my account but at this time I have not received any emails about my purchase or a key to get access. If someone wants to message me I can provide the purchase info.
PurpleKatie Posted July 1 Author Report Posted July 1 I want to add that I can see the purchase under manage purchases. It seams I just didn't get my Email. I contacted Support 1 hour ago so I guess I just wait and see for now.
LadyWYT Posted July 1 Report Posted July 1 Welcome to the game and forums! 21 minutes ago, PurpleKatie said: It seams I just didn't get my Email. Make sure you check your spam folders, just in case the email got sent there for some reason. 22 minutes ago, PurpleKatie said: I contacted Support 1 hour ago so I guess I just wait and see for now. Otherwise, the support team is who will have access to the tools and information needed to solve account issues. In my experience, tickets are usually resolved within a day or two, though response time does depend on what kind of issue it is and what the team's current workload is.
PurpleKatie Posted July 1 Author Report Posted July 1 Nothing in my spam I have checked and been regularly rechecking for the last 3 days.
Slam Posted July 1 Report Posted July 1 15 hours ago, LadyWYT said: tickets are usually resolved within a day or two Yeah, that’s roughly how long it took support to help me. Hope this issue gets resolved for you dude.
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