AlgorithmicMind Posted October 1, 2018 Report Share Posted October 1, 2018 I've purchased the game (at least this is what it's telling me when i go to buy again the game) but when i go to store to download it won't let me in. It says invalid email or password. When i go to "Forgot my password and insert my email to reset thee password" i receive no e-mail. Any help????? Link to comment Share on other sites More sharing options...
Tyron Posted October 1, 2018 Report Share Posted October 1, 2018 Hey @AlgorithmicMind, sorry for the troubles. The forum and game account are currently separate. Upon purchase you should have received an email that contains a link for creating your game account and for downloading the game. Link to comment Share on other sites More sharing options...
AlgorithmicMind Posted October 1, 2018 Author Report Share Posted October 1, 2018 (edited) 29 minutes ago, Tyron said: Hey @AlgorithmicMind, sorry for the troubles. The forum and game account are currently separate. Upon purchase you should have received an email that contains a link for creating your game account and for downloading the game. I've never received such a e-mail. Only one that lead me to the forum. Edited October 1, 2018 by AlgorithmicMind @Tyron Nevermind.... paypal derped up.... sorry for the inconvenience... Link to comment Share on other sites More sharing options...
Tyron Posted October 1, 2018 Report Share Posted October 1, 2018 Oh i see, i think you had a typo on your email address. It ended with @mail.com instead of @gmail.com. I've now corrected it and marked the purchase for resending. Let me know if it arrived now! Link to comment Share on other sites More sharing options...
AlgorithmicMind Posted October 1, 2018 Author Report Share Posted October 1, 2018 2 minutes ago, Tyron said: Oh i see, i think you had a typo on your email address. It ended with @mail.com instead of @gmail.com. I've now corrected it and marked the purchase for resending. Let me know if it arrived now! All good baby!!! Thank you for everything!!!BTW the speed of your reply to my problem was jaw-dropping!!!! 1 Link to comment Share on other sites More sharing options...
Tyron Posted October 1, 2018 Report Share Posted October 1, 2018 You're welcome! I would have been even faster if I didn't accidentally wipe all the purchase email addresses in the process But I was able to restore them, so all good now. Time to make some more backups. Link to comment Share on other sites More sharing options...
Bradley Bjorkquist Posted May 13, 2019 Report Share Posted May 13, 2019 Yeah I never got the email to set up a game account and download the game either. I got the email for verification of my email but not the other. Link to comment Share on other sites More sharing options...
Tyron Posted May 13, 2019 Report Share Posted May 13, 2019 @Bradley Bjorkquist We got that resolve by now, right? Link to comment Share on other sites More sharing options...
Bradley Bjorkquist Posted May 18, 2019 Report Share Posted May 18, 2019 yes sir Link to comment Share on other sites More sharing options...
jacobus Weusten-Kruyssen Posted January 20, 2022 Report Share Posted January 20, 2022 I'm having the same problem, I've purchased the game but have not received an email with a download link Link to comment Share on other sites More sharing options...
Streetwind Posted January 21, 2022 Report Share Posted January 21, 2022 (edited) Welcome to the forums! Have you received your game key and set up your account? If yes: click on the blue "Client Area / Downloads" in the top right of this here forum, log in, and download from there. If you have paid but not received your key: - Some external payment providers are not instant, and can in fact take up to a full week to process. There is nothing the VS team can do about this. You must wait. Only Paypal is pretty much always instant. - Check your spam folder. - Make a support ticket (brown "Get Support" button in the top right). Be sure to include where you bought the key from, when you bought it, and with what payment option. - If you do not get a response by the next day, hop on Discord and ask around for help. Edited January 21, 2022 by Streetwind Link to comment Share on other sites More sharing options...
JuicePunch Posted September 20, 2023 Report Share Posted September 20, 2023 Heyo! Just bought the game, currently trying to install, but having trouble. It wants me to download the runtime thing, and I do, and then it gives me a no access error to create a Lora Bold Font file in the directory. Any guidance? Thanks. Link to comment Share on other sites More sharing options...
JuicePunch Posted September 20, 2023 Report Share Posted September 20, 2023 Looks like I got it fixed! Just had to run as admin on my desktop. Hope this is good for someone else too! Link to comment Share on other sites More sharing options...
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