Jeff Field Posted September 26, 2021 Report Share Posted September 26, 2021 What should I do? Here's the log... Running on 64 bit Windows with 16 GB RAM Version: v1.15.6 (Stable)9/26/2021 2:14:23 PM: Critical error occurred System.NotSupportedException: Your graphics card supports only OpenGL version 140 (1.40 - Intel Build 9.17.10.4459), but OpenGL version 330 is required. Please check if you have installed the latest version of your graphics card driver. If they are, your graphics card may be to old to play Vintage Story.(Note: In case of modded gameplay with modded shaders, the mod author may be able to lower the OpenGL version requirements) at Vintagestory.Client.NoObf.Shader.EnsureVersionSupported(String versionUsed, String ownFilename) at Vintagestory.Client.NoObf.Shader.EnsureVersionSupported() at Vintagestory.Client.NoObf.ShaderProgram.Compile() at Vintagestory.Client.NoObf.ShaderRegistry.loadRegisteredShaderPrograms() at _8ECD8nssQiL9uSD9vAFETn80rqE._rmyLWzkvmAvUIxXdDOXkyxGAvpV() at _OFQC3uq7py4uKCOs4t6C8nywANR._ClADUnYQHrAMqPUj22yJuSx9iUh(Single ) at _8ECD8nssQiL9uSD9vAFETn80rqE._YxuqUIHpNderNcZTb6YFhogmWOS(Single ) at _8ECD8nssQiL9uSD9vAFETn80rqE._7qo1BKsjBXLbbifnICE8jHmvIH9(Single ) at Vintagestory.Client.NoObf.ClientPlatformWindows.window_RenderFrame(Object sender, FrameEventArgs e) at System.EventHandler`1.Invoke(Object sender, TEventArgs e) at OpenTK.GameWindow.RaiseRenderFrame(Double elapsed, Double& timestamp) at OpenTK.GameWindow.DispatchRenderFrame() at OpenTK.GameWindow.Run(Double updates_per_second, Double frames_per_second) at _AP7WmUsyUYdtMlYkY1BnRzdg2ff._hdLzsTvaMxWzkcSVpoYJjLUlwAJ(_JsdNdoNt0XlKjq0tdupAM4oO6wn , String[] ) at _0VK7uR5tb5rsnOGVuF83gJuGw9D._hdLzsTvaMxWzkcSVpoYJjLUlwAJ(ThreadStart ) ------------------------------- Link to comment Share on other sites More sharing options...
Streetwind Posted September 26, 2021 Report Share Posted September 26, 2021 (edited) 36 minutes ago, Jeff Field said: What should I do? You could start by reading the error message you got No, really, I'm not mocking you, I'm serious. Look at it. It says right there: "Your graphics card supports only OpenGL version 140 (1.40 - Intel Build 9.17.10.4459), but OpenGL version 330 is required. Please check if you have installed the latest version of your graphics card driver. If they are, your graphics card may be too old to play Vintage Story." That's clear and unambiguous: Vintage Story says that your computer cannot run the game. This leads to two possible options. Number one: VS is right. In which case there is nothing we can do to help you. However, you will get a refund on your purchase if you open a support ticket and explain your problem. Option two: VS thinks wrong. This can have any number of reasons. You could have no proper video driver, or just a very old one, installed. You could have a hardware failure in your video card. You could have a laptop with switchable graphics, and your laptop doesn't detect that it should switch when Vintage Story launches. Or even something else entirely. Each possible reason has its own solution, but you must first determine which it is. Start by looking at the minimum system requirements, particularly the "graphics" bit, and compare it to your computer's specs. If you don't know your computer's specs or how to find them, ask someone who can help you IRL. Edited September 26, 2021 by Streetwind Link to comment Share on other sites More sharing options...
Jeff Field Posted September 26, 2021 Author Report Share Posted September 26, 2021 I minutes ago did read the error message. My nvidia graphics card is up-to-date. I get newest version automatically. It's NVIDIA GeForceGTX 960. Is there a way for me to grab OpenGL 330? I really want the game rather than ask for a refund. Link to comment Share on other sites More sharing options...
Brady_The Posted September 27, 2021 Report Share Posted September 27, 2021 I'd personally run the Display Driver Uninstaller to make sure that no leftovers of older drivers are preventing the game from running, and clean install the newest NVIDIA graphics driver. That might fix the issue. Link to comment Share on other sites More sharing options...
Streetwind Posted September 27, 2021 Report Share Posted September 27, 2021 Before uninstalling anything, continue examining the status quo for clues. Look in %appdata%\vintagestorydata\logs\client-main.txt and check the first few lines of that file. It should list the graphics card the game identified. For example, on my end it looks like this: Quote 22.9.2021 11:49:47 [Notification] Client logger started. 22.9.2021 11:49:47 [Notification] Game Version: v1.14.7 (Stable) 22.9.2021 11:49:47 [Notification] Screens: 22.9.2021 11:49:47 [Notification] 0: {X=0,Y=0,Width=2560,Height=1440}, \\.\DISPLAY1 (primary) 22.9.2021 11:49:50 [Notification] Graphics Card Vendor: NVIDIA Corporation 22.9.2021 11:49:50 [Notification] Graphics Card Version: 3.3.0 NVIDIA 456.71 22.9.2021 11:49:50 [Notification] Graphics Card Renderer: GeForce GTX 1060 6GB/PCIe/SSE2 22.9.2021 11:49:50 [Notification] Graphics Card ShadingLanguageVersion: 3.30 NVIDIA via Cg compiler 22.9.2021 11:49:50 [Notification] Cairo Graphics Version: 1.17.3 22.9.2021 11:49:50 [Notification] OpenAL Version: 1.1 ALSOFT 1.16.0 22.9.2021 11:49:50 [Notification] C# Framework: .net Framework 4.0.30319.42000 22.9.2021 11:49:50 [Notification] OpenTK Version: 3.1.0 (A set of fast, low-level C# bindings for OpenGL, OpenGL ES and OpenAL.) 22.9.2021 11:49:50 [Notification] Start discovering assets As you can see, it reports a Geforce GTX 1060 6GB, which is correct for my computer. Also, open your start menu and type "dxdiag". Run the program it finds. This will give you a system overview. Graphics card stuff is on the second tab. Vintage Story is an OpenGL game, not a DirectX game, but dxdiag is still a source of information about your computer and can report problems if there are any. If either the VS logfile or dxdiag (or both) do not correctly report the graphics card and/or driver you believe you should have, that's an indication that something is wrong. After that, you can start trying to replace the driver and such things. Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 Thanks Brady_The and Streetwind. I'm now going to leap into the great unknown (for me). I'll report back when I know something. Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 Not finding "%appdata%\vintagestorydata\logs\client-main.txt" Here's what's there... Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 "No problems found" in dxdiag. I checked out Display Driver Uninstaller and there are so many caveats I'm going to hold off on it. I'll see what I can find on getting OpenGL version 330 on the PC. Any and all help appreciated. Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 Hmmm... now I gotta figure out how to grab it. Do NVIDIA drivers include OpenGL? NVIDIA supports OpenGL and a complete set of OpenGL extensions, designed to give you maximum performance on our GPUs. NVIDIA continues to support OpenGL as well through technical papers and our large set of examples on our NVIDIA Graphics SDK. Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 I'm at https://developer.nvidia.com/opengl-driver and will now download for Windows 10. I double checked I'm getting the driver for NVIDEA GTX 960 which is my card. Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 Well, shit! Crashed again. This time it says... Running on 64 bit Windows with 16 GB RAM Version: v1.15.6 (Stable)9/27/2021 4:06:29 PM: Critical error occurred System.NotSupportedException: Your graphics card supports only OpenGL version 140 (1.40 - Intel Build 9.17.10.4459), but OpenGL version 330 is required. So, how can I get version 330. I don't see any version option on the NVidea site. https://developer.nvidia.com/opengl-driver Link to comment Share on other sites More sharing options...
Jeff Field Posted September 27, 2021 Author Report Share Posted September 27, 2021 I'm about ready to throw in the towel. Thanks for your help. If you have any ideas lemme know. Link to comment Share on other sites More sharing options...
Domkrats Posted October 1, 2021 Report Share Posted October 1, 2021 (edited) Maybe this? Do you have 2 monitors? Is it plugged into GeForceGTX 960 video card? Uh oh, Vintage Story has crashed · Issue #585 · anegostudios/VintageStory-Issues · GitHub Edited October 1, 2021 by Domkrats Link to comment Share on other sites More sharing options...
Jeff Field Posted October 1, 2021 Author Report Share Posted October 1, 2021 No, just one monitor. I've refunded the game. Thanks. Link to comment Share on other sites More sharing options...
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